Returns & Exchanges
At Spool Performance, we stand by the quality of our fashion collections and offer a 30-day return window for items in their original, unworn condition with tags attached. We strive to make your exchange or refund process as seamless as the fit of our garments.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the apparel in its original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Refund or Credit
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing